REFUNDS
Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused (brand new) and in the same condition that you received it. It must also be in the original packaging.
RETURNS
- Please be sure to save your postal receipt. Ship only with your country’s Postal Service.
- You will be responsible for shipping costs.
- We highly recommend you insure your parcel and adequately protect it during shipment, and its original packing. 14k Stones is not responsible for products lost or damaged during shipment.
Please send the watch unused/unworn back to 14k Stones with a completed Return Form, original box, and the original warranty card.
—>>> (No watch will be accepted without the return form. Must Contact us at info@14kStones.com to learn how to return your product.)
CAREFUL: In order to receive a refund or exchange on items returned, the watch has to be returned (i) if you notified us within 14 days from the date of purchase; (ii) with completed return form; (iii) in the original packaging; (iv) in new/unused condition. We do not accept watches with any worn signs.
- If you are unable to comply fully with the return policy, unfortunately, you may not be entitled to a full refund or replacement.
- Price adjustments on previous purchases are not permitted.
- Returns can only be accepted on purchases from 14kStones.com
Some returns will be subject to restocking fees such as:
- initial FedEx cost if the watch is returned not because there is a fault on 14k Stones’s side.
- if the product returned has been worn, is dirty, has damage, scratches or any wear and tear.
